nom (n.)

The sound made when eating something (or someone). Can be referred to as "nomming" as a verb, and is often pronounced in the sentence "om nom nom". -Urban Dictionary

Contact Me

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Resume

EDUCATION University of Delaware, Newark, DE

Bachelor of Science in Management Information Systems, May 2009.

Concentration in Operations Management. GPA 3.75 / 3.26.

COURSEWORK Projects

  • Led and managed a team of five students; scheduled deadlines and delegating delegated project tasks.
  • Set up databases, ran queries, performed updates, integrated with web form.
  • Prepared and presented detailed research and progress reports.
  • Interpreted client needs and translated into system requirements.
  • Developed and implemented appropriate website solutions.

SKILLS Software Packages / Solutions:

MS SQL Server, Toad, MS Office (Word, Excel, Access, Outlook, PowerPoint), MS Project, MS Visio, MS Visual Studio, SAP, PeopleSoft, osCommerce, Adobe Creative Suite (Photoshop, Dreamweaver, Illustrator).

Programming Languages:

SQL, VB, C#, C, PHP, XML, XHTML.

EXPERIENCE Customer Service Specialist, Best Buy

Eatontown, NJ, November 2009 – Present

  • Interpret customer needs and suggest effective solutions.
  • Take initiative to exceed daily goals and quotas.
  • Complete transactions efficiently and accurately.
  • Educate customers on the products and services available.
Assistant Office Manager, PDG Management (McDonald’s Franchise)

Manasquan, NJ, June 2008 – Present

  • Revise existing filing system to reduce data redundancy and errors.
  • Recommend and implement technical solutions to increase performance quality and efficiency.
  • Familiarized standard operating procedures.
Clerical Accounting Office Assistant, DJ Duffy, Inc.

Manasquan, NJ, June 2007 – August 2007

  • Corresponded with clients to arrange appointments and verify information.
  • Updated client records to accurately reflect recent data.
  • Commuted to client locations in order to secure transactions.
  • Gained knowledge of accounting software.

Publication Invited Papers:

  • Co-author, “Leveraging Online Gaming for Teaching Student Leadership and Teamwork,” 2009 ACM-SIGMIS CPR Conference and Doctoral Student Consortium, Limerick, Ireland.
  • Co-author, “Online Gaming as a Vehicle for Learning Teamwork and Leadership Skills,” 2009 PBL Symposium, Republic Polytechnic, Singapore.

Presentation:

  • “Online Gaming as a Vehicle for Teaching Teamwork and Leadership,” 2009 Winter Faculty Institute, University of Delaware.
Awards
  • Senior Award for Excellence in MIS, May 2009.
  • Dean’s List: Fall 2008, Spring 2009.